CUSTOMER SERVICE REPRESENTATIVEMetro Manila Jobs

Job Opening
CUSTOMER SERVICE REPRESENTATIVE
Job Industry
Telecommunications
Job Type
Full-Time
Experience Level
Associate
Date Posted
2023-10-03
Job Location
SM, 4/F Annex Building, Quimpo Blvd, EcolandDavao City,8000DAVAO DEL SURPhilippines
Company Information
Neksjob
Job Description
Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Job Qualifications
Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking
Compensation
17500
Compensation Range
₱15,000 - ₱20,000
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