Customer Service RepresentativeiConnect Project Outsource Services on behalf of iConnect Project Outsource Service

Customer Service Job Responsibilities:
Manage incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
How to apply?
• Please send you resume here: ****@projectoutsourceservices.com
Note: The application here will not be entertain
Summary of role requirements:
Looking for candidates available to work on weekdays
More than 4 years of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 07 July 2023