Customer Service RepresentativeClearSource

Purpose:
The Customer Service Representative is accountable for resolving customer issues with 100% accuracy and in a manner that minimizes the customer's time and effort required to achieve resolution and emotionally connects the customer with the client's brand. The CSR is responsible for providing knowledgeable information to customers with questions about financial related questions, including cryptocurrency. The CSR reports to the Team Leader or Lead Agent.
Core Responsibilities:
Show up for assigned shifts and follow scheduled lunches and breaks
Care for customers in accordance with ClearSource standards of quality:
Accuracy - always give only correct information and follow established processes
Connection - emotionally connect the customer with our client's brand
Ease - focus on one-contact resolution while minimizing the customer's time and effort to resolve the issue
Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)
Requirements
Qualifications:
High School or equivalent
Experience in Financial Concepts; preferrable worked in any financial institutions
Amenable to work onsite
Proven experience in customer service; preferably BPO setting
Amenable to work onsite
Benefits
Paid Time Off
Training & Development
Fully work from home set-up
HMO from 1st day of employment (with free dependent)
Group life insurance
Night differential
ClearSource

Pasig City, Metro Manila
Permanent
Full-time