Customer Service RepresentativeAugust 99, Inc

Maintaining a positive, empathetic, and professional attitude toward clients at all times.
Communicating with clients through various channels: Slack, Zoom, and Metabase.
Acknowledging and resolving client inquiries and complaints.
Knowing the products and processes inside and out to effectively answer questions and redirect them to appropriate teams.
Processing orders, forms, applications, and requests.
Keeping records of client interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Updating internal databases
Communicating and coordinating with colleagues as necessary.
Providing admin support to various teams as necessary
Good communication skills
Professionalism
Flexibility and adaptability
Problem solving skills
Can-do attitude
Learning mindset
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service Information Services 2 openings Bachelor's degree graduate
August99 is a company of startups with 20 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development. Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August99 fosters an exciting collaborative working environment that encourages our employees to go beyond their job descriptions and achieve more. It's all a part of our core values: daring you to do something worthy, finding your awesome, and earning your beef!Benefits: Medical and Miscellaneous Allowance, Dental , Sports and Wellness Program, Work from Home, Life Insurance and Paid Special Non-working Days
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time