Customer Service RepresentativeSuperstaff

Duties and Responsibilities:
Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile
Stay current with industry changes/trends to provide best in class service
Meet personal/team qualitative and quantitative targets
Note: candidates who can start ASAP will be prioritized
Requirements
Education and Experience:
At Least 2 years of customer service experience is preferred
High School Diploma or equivalent
Required Knowledge, Skills, and Abilities:
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Basic computer and typing skills
Consistent attention to detail and quality
Customer focus and adaptability to different personality types
Strong time management skills with the majority of your time focused on inbound calls
Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
Benefits
Job Highlights | Benefits:
HMO with 1 free dependent upon hire
Life Insurance
Night Shift
20 PTO credits upon regularization
Great Company Culture
Career Growth and Learning
SuperStaff

Makati City, Metro Manila
Permanent
Full-time