Customer Service RepresentativeTPG Telecom

Dayshift! Enjoy work/life balance with no graveyard shift and have two (2) consecutive rest days guaranteed
Competitive salary package of up to PHP 23,000 including allowances + healthcare + incentives and a Sign On Bonus
Temporary work from home during Community Quarantine for successful applicants with their own laptop/desktop computer and a stable internet connection >10 Mbps speed.
Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
Job Responsibilities:
Support our Australian residential internet, mobile phone or home phone customers with billing and account queries
Resolve customer issues by telephone
Provide excellent customer service
Job Requirements:
Bachelor's/College Degree holder with 6 months BPO Experience OR a 2 year Associate/Vocational course with 12 months BPO Experience.
Excellent customer service attitude
Excellent verbal and written English communication skills
Friendly, positive manner and great at establishing rapport with customers
Experience with billing, credit card payments or financial matters is desired
Experience with a telecommunications or mobile account is an advantage
What we can offer you:
We are committed to attracting, developing, and retaining the best people by offering a flexible, diverse, and inclusive workplace where hard work is truly rewarded and multiple opportunities to grow your career..
Our team members are passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. If you have growth mindset and you thrive under pressure, you are probably a great fit for our team!
Interested? Send your resume today!
TPG Telecom is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.