Customer Service RepresentativeMaster Container Lines Phils., Inc.

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Job Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Job Qualifications:
Ability to stay calm when customers are stressed or upset.
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills