Taking IB calls for customers to handle service issues regarding their mobility device and or account
Understanding customer business challenges.
Developing the solution and designing the architecture to solve the customer need.
Establishing business cases and helping customers choose our solution.
Provide excellent customer service
Take ownership until issue is resolved
Coordinating with order writers, engineer and customer to provision orders timely.
Handle all calls with courtesy and professionalism
Research required information using available resources
Manage and resolve customer complaints
Job Qualifications
At least a year of work experience in the call center industry
Customer service background
Proficient in English
Excellent verbal and written communication skills
Active listening skills
Organizational skills
Sound judgement
Flexibility and adaptability
Resilience and the ability to work under pressur
Interest to interact with people
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Acquire Asia Pacific Inc
About the company
Acquire Asia Pacific Inc jobs
Ortigas, Metro Manila


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About the company
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Ortigas, Metro Manila