Customer Service RepresentativeWells Fargo Enterprise Global Services, LLC - Philippines

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About the Role
Our Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards. Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.
Responsibilities
Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner
Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them
Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines
Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially
Market Skills and Certifications
At least 2 years in COLLEGE Education or Higher is required for this role.Contact Center experience of at least two years (24 months) or more is also REQUIRED for this role.
Above Average English communication skills is expected.
Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Ability to work shifting schedules.
Ability to work during weekends and holidays.
Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
Benefits overview:
Competitive
Compensation (Global In-House Company/ Global Capability Center)
15% night differential pay for those who are eligible
Retirement Plan
Medical coverage plus free dependent on first day of employment
Life insurance
Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
Merit-based compensation or Pay-for-performance
Tuition Fee Reimbursement Program
Wellness Programs
In-house fitness center with personal trainer
Sleeping quarters
Shuttle service to and from key point areas
Free parking space and provision for bike racks
State-of-the art-building facilities - Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
Discover Wells Fargo.
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We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more. Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us. Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
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Please refer to the job description.