Customer Service Representative8Sonaka Inc

Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Ensuring seamless and shopping experience for our customer
Managing our customer service channels
Promoting our brands to our customer
Job Qualification:
Male/Female1-2 years experience on the same field
Willing to work in San Juan
Education:
Bachelor's (Preferred)
Experience:
Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)