Customer Service RepresentativeSuntouch Technology Corporation

•Manage large amounts of incoming phone calls
•Generate sales leads
•Identify and assess customers' needs to achieve satisfaction
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Provide accurate, valid and complete information by using the right methods/tools
•Meet personal/customer service team sales targets and call handling quotas
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•Keep records of customer interactions, process customer accounts and file documents
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Qualifications
Must be a graduate of any course.
At least 1 year of relevant experience is required for this position.
Must be a team player and has good leadership skills.
Excellent communication.