Customer Service RepresentativeOptimumSource Inc

Interacts with clients/customers to provide and process information in response to inquiries, concerns and requests about products and services.
• College Graduate
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Knowledge of administrative procedures
Numeric, oral and written language applications
Strong communications and interpersonal skills
Excellent English skills - verbal and written
Problem analysis and problem-solving skills
Detail oriented, accuracy to details
Background in data collection and ordering
Customer service oriented
Ability to work in fast paced sales environment and quickly learn new software applications.
Ability to adapt to any environment
Self-motivated and tolerance to stress
Directly deal with clients/customers by telephone and electronically.
Manage client/customers' accounts
Handle and respond promptly to customer inquiries
Resolve customer complaints
Obtain and evaluate all relevant information to handle client/customer inquiries and complaints
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Record customer interactions and transactions (customer inquiries, comments, complaints and actions taken)
Communicate and coordinate with internal departments
Follow up on customer interactions
Directly deal with clients/customers by telephone and electronically.
Manage client/customers' accounts
Handle and respond promptly to customer inquiries
Resolve customer complaints
Obtain and evaluate all relevant information to handle client/customer inquiries and complaints
Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Record customer interactions and transactions (customer inquiries, comments, complaints and actions taken)
Communicate and coordinate with internal departments
Follow up on customer interactions