Customer Service RepresentativeBANXA

In your application, please answer the following question (just for fun!): Which one is your favourite day in the week?
Banxa is looking for a passionate Customer Service Representatives to join our global team and ensure a high level of quality and delivery of our products. This role is fully remote.
Banxa is a digital banking infrastructure provider and fiat gateway partner for many of the world's biggest crypto currency exchanges like Binance, OKEx or KuCoin.
We were recently named one of Australia's fastest growing technology startups by Growthlist and one of 250 Global Crypto Companies to watch. We offer a fully compliant fiat-to-crypto conversion service that provides regulatory compliance, fraud detection and mitigation. Banxa addresses the issue of user experience and on-boarding while providing the much-needed regulatory assurances for newcomers to this nascent digital asset class.
You will work remotely with our Philippine-based support team and Melbourne-based head office. You will work on both our B2B and customer facing fiat-to-crypto exchanges. You will be part of a team required to build and maintain highly scalable and available systems that will operate globally.
The targeted start date for this position is ASAP. We have multiple remote positions available in Europe, Australia and The Philippines.
Your responsibilities
Responding to customer support inquiries (email only)
Performing some outbound phone calls (about 5 per day)
Processing payment orders
Reviewing customer details to make sure their payments are compliant with laws and regulations
Escalating issues to your team leader or managers
Providing training and assistance to other new team members when needed.
Requirements
Your skills
1 year of working experience handling chat and email support inquiries
Must have experience filing and managing tickets
Must be willing to work on weekends and holidays. We work on a rotational shift serving the Australian and European customers
Have exceptional conversational skills in English, both in writing and speaking
Fast internet connection (5mpbs broadband internet connection)
Laptop or Desktop (minimum Core i3 2.70GHz Laptop or Desktop, with 6-8 GB of RAM)
What will put you on the top of our list:
Understanding of the basics of the cryptocurrency market or trading is a plus but not required
Working experience in a startup / scale up
Previous experience in fully remote roles
Benefits
You will have flexibility with when and where you work. We have shifts available throughout the day and night to suit you. Also, because the role is fully remote you can work in different locations.
We provide attractive hourly rates and allowances. You will have the opportunity to earn more if you are able to work at night.
You are joining a fantastic team and family like environment. You will be welcomed, cared for and valued as part of the team. You will also get to work in an exciting new industry in cryptocurrency.
The role is available immediately due to the business having fast growth over the recent months. To apply, submit a short letter explaining why you would like to join Banxa and our team and what makes you most excited about a fully remote job.
Workable

Metro Manila
Permanent
Full-time