Customer Service RepresentativeWeLink Management Consultancy Services

Description
Welink MCS is hiring for Customer Service Representative in behave of a client partner in the BPO Industry
Location: Taguig City or Pasay City
Email: ***@welinkmcs.com or ****@welinkmcs.com
Responsibilities:
• Work assigned Accounts Receivable accounts or denied claims accounts through the Access Healthcare or client's workflow and follow up on claims with insurance companies
• Research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
• Document in the revenue cycle system the actions taken, documentation sent to insurance companies, and any other notes from the call with the insurance companies with a view to decrease the days in A/R, optimize collections, and maintain a clear audit trail for future reference
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
Qualifications:
• Fluent verbal communication and call center skills
• Basic working knowledge of computers
• Must have finished the second year of college
• Work experience is not required
• Must be willing to join immediately
• Applicant must be authorized to work in Philippines at present
Requirements
Minimum education level: Vocational
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

Taguig, National Capital Region ·  Today, 12:41 PM
Work type
Full Time