Customer Service RepresentativeZigZag Philippines

Our business is growing, and we are seeking a sociable and driven person who will love helping our customers and sellers. As a member of the Customer Service team, you will deliver proactive customer support that will encourage customers to be a part of the community.
The hours of work will be 6:00am - 3:00pm, Monday - Friday. This position will require you to temporarily work from home until community quarantine restrictions are lifted. You must have a quiet work environment to ensure calls are not interrupted.
About the role
Love talking all day? We're looking for positive, self motivators with a 'can-do' attitude and passion for customer service. You will communicate with Australian customers and sellers through inbound/outbound phone calls, live chat and tickets, via our Zendesk ticketing software as thoroughly and efficiently as possible.
This can be a significant amount of work, so make sure you are up for a high-volume daily workload. You will have us to help you along the way!
As a Customer Service Agent, you will be chatting with our customers making sure they have all the information they need, feel they are being heard and actions are being taken.
Educate customers about submitting enquiries and accessing their account
Effectively manage multiple interactions and adapt to change within a fast-paced work environment
Understand the customer requirements and effectively communicate a solution
Liaise with internal departments, account managers and our tech team.
Who is right for the job?
You will be a peacemaker and a quick thinker. You will thrive on solving the tricky tickets.
You need to be comfortable speaking to people, in a friendly and conversational way, not robotically.
You should have a couple of years customer service experience in a similar Marketplace role
Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
Resourceful when encountered with uncertain situations
Fast response time and fast typing speed
Strong attention to detail, problem-solving skills
Excellent written communication skills (grammar, spelling, sentence structure)
You must be patient and calm with frustrated customers
You must have the confidence to say 'no' to customers
Experience with Zendesk ticketing software is a plus
What is in it for you?
We have a highly experienced and dedicated team that will be there to support you. You will receive on the job training to learn:
Our Zendesk and CRM platforms
Our policies for warranty and returns
Priority management
Australian Consumer Law