Customer Service RepresentativeMadhouse Design Studio

Job Specification:
Candidate must possess at least High School Diploma, Bachelor's/College Degree in any field or equivalent.
Proven working experience of at least 2 years and above as Customer Service Representative
Excellent verbal and written communication skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Job Description:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (Social Media platforms & E-mail)
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.