Customer Service RepresentativeEnfraUSA Solutions, Inc.

Grow with a company that empowers your ability as an experienced BPO professional and rewards your loyalty and hard work. EnfraUSA Solutions, Inc. is currently seeking Customer Service Representatives. As a motivated and empathetic communicator, you will be the frontline of customer interaction and will be a master of organization and problem-solving. Not to mention, you will desire work in a dynamic environment with a company that cares!
What to expect
EnfraUSA strives to pursue better solutions to adapt and excel in this ever-changing industry. We do not shy away from change, breaking out of established systems to deliver the kind of quality work and service that our clients need--and the kind of happiness and satisfaction that our employees deserve.
How you'll make an impact
Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Handle in-bound/out-bound calls to set up and address appointment inquiries and confirm receipt of invoices billed
Consistent documentation of all calls accurately
Send invoice copies through email or fax as needed or as requested by the client/s
Timely distribution of emails to all parties requiring assistance
Constant demonstration of a positive attitude on every call
What you need to succeed
- Two years of BPO experience required
- Excellent English Verbal/Written Communication Skills
- Computer savvy with moderate knowledge of excel
- Analytical skills
- Ability to fact find in the System of Record
- Strong organizational and time management skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of clients
- Experience with Outbound Collections or Healthcare is a plus!
- Amendable to a flexible schedule onsite in Ortigas
Don't fit these requirements?
We're always looking for dedicated, hard-working professionals in these positions: Data Entry Specialist, Graphic Web Designer, Web Developer, Accounts Receivable Specialist, IT Help Desk, Digital Marketing Manager, and more.
And don't forget to follow us on Facebook to stay up-to-date on all our job openings: facebook.com/EnfraUSA