Customer Service Representative (voice) | get a 21k signing bonusISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities:
Build and maintain strong, trust-based relationships with clinicians.
Serve as the central point of contact for questions, support needs, and resource navigation.
Track clinician performance and engagement metrics using available data and tools.
Collaborate with leadership to identify trends, areas for improvement, and development opportunities.
Support initiatives aimed at clinician satisfaction, retention, and professional development.
Conduct coach-up care activities to assess engagement and maintain proactive communication.
Maintain positive ongoing connections with former clinicians to support alumni engagement and potential future collaborations.
Provide timely updates, summaries, and insights to leadership to support continuous improvement.
Document interactions, progress, and recommendations in alignment with organizational processes.
Requirements
At least 6 months BPO experience handling a Voice Account
Excellent verbal & written English skills
Amenable working onsite in Mandaluyong
Willing to work night shifts
BenefitsWhat can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions

Mandaluyong City, Metro Manila
₱21,000 per month
Permanent
Full-time