Customer Service Representative (spanish - bilingual)AscentPro

· Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
· Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
· Regularly receive direction from management, escalate questions and refer more difficult issues to staff
· Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
· Interact with experienced representatives on difficult issues
· Be responsible for coaching new hires and less experienced staff
· Respond to inquiries and issues from customers
· At least 2 years customer service experience in the BPO/Contact Center environment
· At least 2 years in handling a bilingual account (Spanish)
· Must have finished 2nd year in college with no back subjects
· Candidates must be amenable to support 24x7 operations
· Candidates must also be amenable to work in McKinley Hill, Taguig City
Bossjob

Taguig City, Metro Manila
Permanent
Full-time