Customer Service Representative - seniorTeletech Customer Care Management Philippiness Inc

Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Senior Customer Service Representative at Cainta you'll be a part of creatingand delivering amazing technicalexperiences while you also #ExperienceTTEC, an award-winning Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Senior Customer Service Representative at Cainta you'll be a part of creatingand delivering amazing technicalexperiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passionfor technology and helping others? In this role, you'll work to resolve technical requestsor complex calls from customers.Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat Respond to inquiries with active listening - identifying additional needs and supporting any upgrades in products and services Open and maintain customer accounts and information Resolve technical issues with patience and understanding Positively participate in company events, team activities, and continuous learning What You Bring to the Role Completed 2 years in College At least 2 years call center experience Exceptional English verbal and written communication skills Handy with MS Windows and other computer applications Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude Ability to thrive in a dynamic environment What You Can Expect Competitive pay and performance base incentives Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: Company-sponsored HMO with Health & Wellness programs for you and your family Educational assistance through tuition reimbursement An accessible office locationat the2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension, Cainta, Rizal Your Health Matters (requirements for hired applicants) Candidates should have one valid ID and Covid-19 Vaccination card available at all times. Unvaccinated candidates need to provide a negative Rapid Antigen or RT-PCR test result within 48 hours from extraction to start (or onsite) date. A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report tothe account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Monster

Cainta, Rizal
Permanent
Full-time