CUSTOMER SERVICE REPRESENTATIVE (project-based)Conduent

APPLY NOW AS CUSTOMER SERVICE REPRESENTATIVE - PROJECT BASED
We care about your safety in this time of health crisis, so we make our recruitment process convenient for you!
QUALIFICATIONS:
• Good Communication Skills
• Completed at least 2yrs in College or Senior High Graduate
• Willing to work in Conduent, Mall of Asia
• Can work ASAP
Job Description
• Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters.
• Delivers regular and timely coaching and feedback to the team members to enhance performance.
• Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.
• Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions.
• Accountable for analyzing known best practices for continuous improvement.
• Responsible for the enforcement of organizational policies and procedures to ensure compliance.
Recruitment Process:
• Online assessments
• Over-the-phone interview/s
- Initial Screening
- Initial Interview
- Final Interview
About Conduent
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.