Customer Service Representative (non-voice)BuddyBoss

Job Responsibilities
Willing to work on cyclical schedules
Responding to customer's inquiries via email and live chat in relation to products and services
Gather customer information, analyze the concern, and assist the customer
Update internal CRM and documentation
Resolve customer issues/complaints within the set SLA using the right processes and procedures
Report problems related to customers, operations, tools, and/or system hardware/software
Evaluate and identify opportunities for process improvements
Performs other duties and responsibilities as assigned
Other Requirements
1-4 yrs of customer service experience
With equipment and a stable internet connection to work from home
Willing to work in Mandaluyong City (if required)
**Please complete your application here: https://buddyboss.bamboohr.com/careers/72
Summary of role requirements:
Flexible hours available
2-3 years of relevant work experience required for this role
Working rights required for this role