Customer Service Representative (logistics)CYBALINK SOLUTIONS, INC.

Cybalink Solutions is an Australian owned Outsourcing Company providing services to organisations across the globe. At Cybalink Solutions we deliver outsourcing excellence, develop partnerships through collaboration, empower and enable our people through innovation and we believe in community spirit.
Providing a dynamic, fun and team focused environment our Company is looking for people who want to start a career in an innovative, collaborative working environment and have experience in Customer Service for logistics/ moving company.
CUSTOMER SERVICE REPRESENTATIVE - LOGISTICS
The role includes but not limited to:
Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.
Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions and emails.
Collect and analyze service issue and carrier quality information and develop clear and concise reports.
Freight forwarding functions such as booking, issuing Delivery Orders, etc
Checking and confirming order status on pick-up and deliveries.
Analyze freight bills for customer specific required information.
Track and log information in the system.
Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
The ideal person should have/be:
At least 3 years work experience in-bound Call Center with heavy phone volume, email and data entry
MUST have experience in handling international logistics or shipping account
Experience in Freight forwarding industry is an advantage (Allied Pickford, Santa Fe Relocations, DHL, TNT and other courrier industry).
Computer- savvy with experience in Logistics software
Amenable to shifting schedules for a work in the office set up
High attention to detail and ability to manage multiple priorities
Comply with data integrity and security policies
Excellent English communication skills (Oral or written)
Proficient in MS Excel and Word with advanced administrative skills
If you meet the above criteria and are keen to progress your career in a dynamic working environment, please send your resume. Please indicate the date of availability. Salary will be commensurate with experience. All applicants must be willing to WORK IN THE OFFICE with flexible schedule in Bagong Ilog, Pasig City.