Customer Service Representative | local | shawAcquire Asia Pacific Philippines, Inc

A Snapshot Of Your Role
You're the genie that fulfills our customer's needs. As a Customer Service Representative, you'll represent the account and interact with clients through inbound calls, chat support, and call-outs, if relevant, and ensure their service- or product-related problems are addressed in a timely and efficient manner.
You use empathy, patience, and passion, coupled with product knowledge to effectively resolve the customers' needs.
Your day could see you:
· Receives and responds to customers' inquiries/complaints through phone, in order to take orders following the standards set for call management, call accuracy, call handling and data encoding accuracy.
· Responsible for responding to customer phone calls by listening empathetically to the customer, clarifying and assessing customer needs, and resolving basic service issues in a prompt and effective manner.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Check to ensure that appropriate changes were made to resolve customers' problems.
· Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
· Refer unresolved customer grievances to designated departments for further investigation.
· Managed follow up calls to customers in a timely manner.
· Coordinating well with other departments.
· Putting independent problem-solving skills to work, making sound decisions in assessing the customers' needs by giving accurate information.
· Providing First Call Resolution (FCR).
· Understanding all the business and products' aspects to provide proficient support.
· Participating in team activities such as team huddles, up-training, etc.
· Responding to inbound customer emails/chat and inquiries with detailed responses and providing action accordingly.
· Handles manual activities in case of system down times.
· Handling all requests with due skill and care.
· Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
· Perform other tasks that may be assigned from time to time.
· Promoting and demonstrating the company's values internally and externally.
A Bit About You
· Excellent in customer service.
· With excellent English communication, listening, and organizational skills.
· Customer service experience in the BPO industry is an advantage
· Chat and email support experience is an advantage
· Back-end admin processing experience is an advantage
· Excellent phone interaction if required for call-outs.
· Ability to navigate computerized data entry
· A CSAT champion/top performer.
· With a knack for multi-tasking.
· Able to solve problems and work under minimal supervision.
· Adopt in learning new workflows and tasks. · BS Pharmacy graduates needed with or without experience.
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 1 opening Bachelor's degree graduate
Acquire Business Process Outsourcing operates five reputable and well-established contact centers located in the Philippines and Australia, employing over 8,000 full time staff. The company is a trusted business process outsourcer across a wide range of industries including telecommunications, banking financial services, insurance, media and retail.Acquire's services include customer support, sales, technical support, retention campaigns, network operations, back-office functions, software development, and marketing services which it provides to a range of private and publically listed companies around the world. The company operates under strict compliance guidelines to ensure our clients' brands are protected and their customers and highly satisfied.Acquire is an organization with possibilities to take your career to the next level. We look for strong candidates who will add value to our organization and at the same time continually grown and improve their skills.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time