Customer Service Representative iv - korean speakerMedtronic

Careers That Change Lives
Do you value new challenges and being on the cutting edge of life-saving technology? You can create an energizing, rewarding career that changes lives - and changes you. Help us invent the next generation of life-changing medical technology for patients worldwide. Be part of a company that is nimble, flexible, and a leader in technologies that improve the lives of two people each second.
A Day in The Life
Customer Service Representative IV
Solid understanding of transactional and general SAP activities, Salesforce.com, Sharepoint, etc.
Takes in external and internal customers calls
Coordinates with internal stakeholders and customers on pre and post sales order processing transactions
Processes standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing
Responsible for data management, archiving and updating of purchase order, emails and customer information
Manages purchase order recognition, sorting, recording and distribution
Performs unclean and same day order entry analysis;
Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-to-day activities
Performs Inventory Sharing within the region
Investigates, troubleshoots and coordinates with relevant parties to close customer issues
Handles and coordinates urgent overnight deliveries, returns and replacements
Analyzes and resolves AR invoice disputes to support Free Cash Flow
Initiates requests for customer account setup of update in customer master data
Manages stock replenishment for the Sales Reps (PAR Replenishment Processing)
Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks
Evaluates billing block reports and actions accordingly
Responsible for orders to be received at the warehouse for next day delivery
Acts as gatekeeper of process compliance and reports any irregularities or non -conformance
Establishes effective long-term professional relationships and high-level of satisfaction with customers and key stakeholders
Leads or participates in process improvement initiatives and projects
Engages in thought leadership and provides input for process improvements and efficiencies
Drives and maximizes revenue recognition within the assigned hospital and customer orders.
Engages in thought leadership and provides input for process improvements and efficiencies
Supports BU's objectives, revenue growth activities and operational excellence
Process and troubleshoot EDI orders (ZOR, KB, KE);
Responsible for processing PO Pending orders; DIB Wholesale and Demo Orders;
Process product returns via ZRE;
Various BU Mailbox management (e.g. RS SYD NDSS, RS-SYD CS Fax, RS-NZ, RS ANZ Sales Structure)
Must Have: Minimum Requirements
Minimum of 6 years of relevant experience
Nice To Have
Attention to detail
Effective analytical and problem solving skills
Technical communication and presentation
Customer Service
Must be a bachelor's degree holder
Experience required: 2-5 years; order management or relevant experience;
Others: SAP R/3 experience but not required; experience or proficiency in MS Office Tools - MS Outlook; Excel, Word, SharePoint, SFDC.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is also required to interact with a computer, and communicate with peers and co-workers.
Travel may be required.
Additional Information
Posting Date: Jul 26, 2022
Travel: No
Medtronic

Taguig City, Metro Manila
Permanent
Full-time