Customer Service Representative (iloilo city) - start on januaryNezda on behalf of Nezda-Legato

TEMPORARY WORK FROM HOME
VIRTUAL HIRING PROCESS (attach resume)
START THIS JANUARY 2021
What you can look forward to:
Competitive Compensation and Benefits package
Quarterly Incentive Program*, computed as % from annual gross compensation
Premium HMO Coverage, covering employee + up to 2 dependents on Day 1 of employment
Vacation and sick leaves with annual conversion*
Weekends off fixed night shift schedule for most lines of businesses
Retirement package eligibility depending on tenure of employment
Work-from-home setup and work onsite options available (*terms and conditions apply)
Responsibilities:
As a member of the Call Center team, you'll handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you'll assist our customers
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Qualifications:
Requires strong oral, written and interpersonal English communication skills, problem-solving skills, facilitation skills, and analytical skills.
Previous BPO / contact center experience in a voice account is an advantage, but NOT REQUIRED.
College Graduates of any course with no previous experience OR High School Graduates with at least 6 months of BPO / call center experience.
Willing to work at Iloilo City, Iloilo in shifting schedules (including night / US-time shifts).
Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
No work experience required.
30 Full-Time position(s) available.