Customer Service Representative | healthcare account | get a 21k signing bonusISTA Solutions

Job Description:ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities:
Perform eligibility verification for healthcare members with accuracy and timeliness.
Handle inbound and/or outbound calls related to healthcare inquiries.
Provide clear and professional communication when addressing member concerns.
Update and maintain member information in the system accurately.
Adhere to organizational policies, procedures, and service level standards.
Requirements:
At least 6 months BPO experience
US Healthcare Insurance experience is an advantage
Proficient in using MS Tools
Good verbal and written English skills
Must be willing to work on-site in Makati
Amenable working night shifts
Benefits:What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions

Makati City, Metro Manila
Permanent
Full-time