Customer Service Representative (csr)VGW

Job Description
VGW Holdings, Limited is one of the leading creators of social casino games where millions of users come together for fun & excitement, for free. As one of the most innovative game makers on Facebook, VGW is leading the industry into the future of social entertainment.
You can expect to be providing excellent support primarily through email, social media, and eventually (somewhere down the line) through chat.
Responsibilities:
Answer all customers' questions and escalate when necessary.
Own the customer experience and work to exceed their expectations.
We actively keep in mind to ensure customers are delighted with their experience with us, regardless if we were able to give what that customer was requesting for, or not.
Proactively look for solutions to customer issues and "hold customers' " hands while in the process.
Given that the Customer Service department is the most attuned part of the company in regard to customer preferences,.
You are expected to be proactive in being a contributing factor for driving product enhancements to make our product the best sweepstakes social gaming platform out there.
Minimum Qualifications
Our team is growing, and fast! We are looking for talented Customer Support professionals to join our family and give a hand to continuously raise the bar of customer satisfaction that our customers are currently enjoying. Our candidates must have / be all three things --
A stellar can-do attitude and a team-player.
A team player that can follow and lead as situations dictate.
An impeccable command of the English language.
Kick-ass troubleshooting and analytical skills that you're willing to fully utilize as you are genuinely driven to help customers.
Soft Skills
Love talking to and building relationships with your customers.
Ability to empathize with customers in a genuine way that lets them know you care about their issues.
Ability to make decisions and solve problems.
Ability to explain complex issues in beautifully simple terms.
Curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
Ability to plan, organize, and prioritize work.
Technical skills and Experience required
Very good grasp and working experience of what Customer Service is (does not have to necessarily be from BPO experience.)
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
Experience using social media or web-based software, including Twitter, Facebook, Google Apps
Knowledge of common help desk/ticketing solutions
Knowledge of or experience in playing online casino games is not necessarily a requirement but is a plus
We're very careful with our vetting process, as we offer above industry rates in USD.