Customer Service - phone agentMiss Amara

Customer Experience - Phone Agent - Challenge, Inspire and Grow with us at Miss Amara
Miss Amara seeks an individual who is passionate about customer support and styling to be a Customer Service/ Phone Agent superstar and provide support excellence to our customers. This is a full-time position. The role is a remote /work from home position.
About Us
We're growing here at - fast. We're reinventing the way that customers buys rugs online, innovating how people buy rugs through industry-first technology and a best-in-class customer experience. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC. We've received industry recognition for our innovation, customer-first mindset and growth trajectory, including:
Ranked 17th in the Deloitte Fast 50 Tech Companies Australia 2020
Ranked 150th in the Deloitte Fast 500 Tech Companies Asia-Pacific 2021
Ranked 26th in the Financial Times (FT) Fastest Growing Tech Companies 2021
Finalist, Customer Experience of the Year & Customer Experience Team of the Year, Inside Retail Awards 2021
Finalist, Top Social Media Retailer, Power Retail Awards 2021
Our plan: To be the number one global retailer for rugs.
Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive.
We are shaking up the homewares industry with innovative technology that removes the biggest pain points in buying a rug - offering free returns, free styling advice, and industry-first augmented and virtual reality, tools to ensure our customer selects the perfect rug. Our approach is a complete game changer for how customers shop for rugs.
We are building an all-star team to grow our business and be a place that our customers want to return to, time and time again.
The role
This is an exciting new opportunity for the right person looking for a home-based role with lots of room to grow. As one of the founding Phone Agents at Miss Amara, you'll be part of our new inbound phone team handling enquiries from customers reaching out to us for styling advice, order support, or general product enquiries.
You will:
This role will spend most of their time on the phone, following up customers who have already received free styling, supporting their needs and answering their questions. The right candidate will love speaking on the phone and be prepared to spend most of their shift engaging with customers verbally.
Deliver an extraordinary on-brand experience responding to a high volume of questions coming from phone calls.
Provide advice with the aim of delivering customer happiness whilst also bringing in additional sales for the business
Provide timely and accurate support to customers
Have exceptionally strong customer communication skills and the ability to deal with complaints in an empathetic manner.
Have the flexibility of logging in remotely and chatting with customers from Australia, New Zealand, Hong Kong and the United States.
The successful candidate
Our new Customer Experience - Phone Agent will have
A customer centric mindset with a flair for thinking quickly, and finding unique ways to surprise and delight
Strong skills in customer communication and the ability to deal with complaints
Previous phone customer support experience for an e-commerce brand
A passion for interiors and enthusiasm for the work
Aligned with our vision of how big Miss Amara can be
Be available to work full time in a contract role with an hourly rate, including shift work (approximately 180 hours p/month)
Why should you join?
Be part of a talented crew - you'll be a part of a high-growth e-commerce business, with opportunity for career progression as Miss Amara expands into new markets. 👊
Work in unchartered territory - We are disrupting the homewares space using industry-first technology to stand apart from our competitors 💪
Join a truly global team - with team members joining from countries all over the world, we are a truly diverse workforce with a dynamic, fun and engaging company culture! 🌏
If you're ready to join us on our journey to total world domination, we want to hear from you!
Miss Amara

Manila City, Metro Manila
Permanent
Full-time