Customer Service OfficerColcap Servicing Pty Ltd - Philippine Representative Office

RESPONSIBILITES AND TASKS:
• Responding to and resolving queries received through emails/fax as well processing tasks and requests.
• Taking inbound calls from external and internal customers as well as making outbound calls.
• Attending to Mortgage Managers' enquiries and disputes and providing quick, accurate and correct response and resolution.
• Escalating specific matters, queries and concerns to the appropriate or relevant department once issue has been identified.
• Regularly communicating with team members and colleagues to obtain updates and making sure that messages, updates and initiatives are clearly understood
• Delegating email tasks and TDIs to relevant team member(s) to look into and action, checking if correct procedure and appropriate resolution have been made.
• Organising and actioning other ad-hoc activities
KNOWLEDGE, QUALIFICATIONS AND COMPETENCIES:
• With Australian mortgage experience is an advantage
• Above average oral communication and comprehension skill
• Strong writing skills, able to compose business letters
• Confident and articulate, able to engage in conversations and build relationships with clients at the highest level
• Customer focused
• Able to work well under pressure and on flexible schedule
• Exhibit professional demeanour
• Good attention to detail
• Good planning, organising, multi-tasking and problem-solving skills
• Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel Environment
• Good analytical skills
• Ability to provide insight based on analysis
• Knowledge-sharing mentality
• Ability to work on deadlines