Customer Service ManagerCitiGlobal Company

A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer Service agents. A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company.
Customer Service Manager duties and responsibilities of the job
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:
Delivering a comprehensive service to enquiring customers
Possibly delegating certain customer enquiries to specific teams
Managing a large number of incoming calls and emails
Managing customers' accounts
Keeping a record of customer interaction and details of actions taken
Communicating with internal teams to discuss sales targets
Generating sales leads, building sustainable relationships where necessary
Reporting back on results