Customer Service / live chat agentMiss Amara

Customer Service / Live Chat Agent - Challenge, Inspire and Grow with us at Miss Amara
We are looking for a Customer Service / Live Chat Agent to help us transform the way rugs are sold online! This is a remote, contract role that requires work during US business hours.
About Us
We're growing here at - fast. We're reinventing the way that people buy rugs online, innovating how our customers shop through industry-first technology and a best-in-class customer experience. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC. In 2020 Miss Amara was awarded 17th in the fastest growing companies in APAC (Deloitte Fast 50 Australia), and in 2019 was a finalist in the ORIAS (Online Retail Industry Awards). This year, Miss Amara has been shortlisted for the Inside Retail CX of the Year Award.
Our plan: To be the number one global retailer for rugs.
Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive.
We are shaking up the homewares industry with innovative technology that removes the biggest pain points in buying a rug - offering free returns, free styling advice, and industry-first augmented and virtual reality, tools to ensure our customer selects the perfect rug. Our approach is a complete game changer for how customers shop for rugs.
We are building an all-star team to create a scalable business that our customers want to return to, time and time again.
The role
We are looking for a motivated team-member to join our Customer Experience Team. You'll join our experienced Live Chat Team Lead in shaping a strong brand experience that you can be proud of.
You will:
Be available to work in a contract role with an hourly rate, including shift work (approximately 180 hours p/month)
Provide timely, friendly and accurate support via Live Chat to customers on queries relating to order status, general product enquiries, refunds, cancellations, shipping and logistics, and customer complaints
Exceptional customer service levels are a must -the ideal candidate would reciprocate the warm and personable communication of our customers.
Be available to work during US business hours to support our US customers, as well as our other markets during your shift
The successful candidate
1+ years in a similar role, ideally with a pure play ecommerce company
Excellent customer service skills, with a strong understanding of our customer's needs and our brand's tone of voice
Have a good hands on understanding of all major social platforms (Facebook, Instagram, Pinterest)
Ability to adjust and adapt to multiple situations, and multi-task!
Why should you join?
Part of our growing team - You'll be a pivotal part of building a high-growth e-commerce business, with opportunity for career progression as Miss Amara expands into new markets. 👊
Work in unchartered territory - We are disrupting the homewares space using industry-first technology to stand apart from our competitors 💪
Join a truly global team - with team members joining from countries all over the world, we are a truly diverse workforce with a dynamic, fun and engaging company culture! 🌏
If you're ready to start 2021 with momentum and are inspired to join the future of e-commerce, we want to hear from you!
Miss Amara

Manila City, Metro Manila
Permanent
Full-time