Customer Service for blended non-voice telco - mandaluyongTeleTech Philippines

Job Responsibilities:
Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that include email or chat
Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services
Open and maintain customer accounts and information
Resolve technical issues with patience and understanding
Positively participate in company events, team activities, and continuous learning
Job Qualification:
Exceptional English verbal and written communication skills
Handy with MS Windows and other computer applications
Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
Ability to thrive in a dynamic environment
Technology and work environment requirements for the job (Temporary WFH):
Have the right connection - a home internet connection of >15Mbps (you may do a quick check through Fast.com)
Computer - we'll supply and deliver at your doorstep
Must be able to hard-wire (via ethernet cord) directly into your home modem
Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.