Customer Service coordinatorRealtair, Inc.
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 25/12/2020
Job Purpose
To provide quality support in delivering Realtair products and services through a customer-focused multi-channeled environment. Responsible for continually improving customer satisfaction by providing exceptional customer service and maintaining quality relations with clients.
Job Summary
Responsible for delivering excellent customer service through accurate and fast processing of general inquiries, answering all incoming calls and emails in a timely manner, initiating corrective action/solutions as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Communicates and coordinates with other departments in order to fulfill customers' needs. Builds and Maintains business relationships with clients by providing prompt and accurate service, so as to promote clients' loyalty and clients' goals achievement. Be the clients' voice by gathering feedback/surveys from internal and external clients for service and system improvement.
Responsibilities:
Email Service
Collaborate with the team on the tickets coming through to the system;
Identify clients inquiries, concern, or complaints and route to concerned team/department;
Obtain and examine all relevant information to assess the validity of concerns and to determine possible solutions;
Phone Service
Receive and handle call and email from clients and ensure that issues are resolved both promptly and thoroughly;
Troubleshoot clients issues over the phone;
Respond politely and courteously to clients inquiries via email or phone and make sure that problems are solved;
Complaint Resolution
Proactively manage caseload to meet personal targets and service standards;
Interpersonal/Communication Skills
Display excellent customer-focused and empathetic behaviour which delivers an excellent experience for the customer;
Feedback Collection
Collect and analyze clients' feedback for continuous improvement and innovation.
Please fill out this form and send your updated CV https://docs.google.com/forms/d/e/1FAIpQLScnaoP1iWCuo6u6zs7LVxbg7BCMuF2HzmS9cRPQwcN2qMYEFg/viewform
To provide quality support in delivering Realtair products and services through a customer-focused multi-channeled environment. Responsible for continually improving customer satisfaction by providing exceptional customer service and maintaining quality relations with clients.
Job Summary
Responsible for delivering excellent customer service through accurate and fast processing of general inquiries, answering all incoming calls and emails in a timely manner, initiating corrective action/solutions as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Communicates and coordinates with other departments in order to fulfill customers' needs. Builds and Maintains business relationships with clients by providing prompt and accurate service, so as to promote clients' loyalty and clients' goals achievement. Be the clients' voice by gathering feedback/surveys from internal and external clients for service and system improvement.
Responsibilities:
Email Service
Collaborate with the team on the tickets coming through to the system;
Identify clients inquiries, concern, or complaints and route to concerned team/department;
Obtain and examine all relevant information to assess the validity of concerns and to determine possible solutions;
Phone Service
Receive and handle call and email from clients and ensure that issues are resolved both promptly and thoroughly;
Troubleshoot clients issues over the phone;
Respond politely and courteously to clients inquiries via email or phone and make sure that problems are solved;
Complaint Resolution
Proactively manage caseload to meet personal targets and service standards;
Interpersonal/Communication Skills
Display excellent customer-focused and empathetic behaviour which delivers an excellent experience for the customer;
Feedback Collection
Collect and analyze clients' feedback for continuous improvement and innovation.
Please fill out this form and send your updated CV https://docs.google.com/forms/d/e/1FAIpQLScnaoP1iWCuo6u6zs7LVxbg7BCMuF2HzmS9cRPQwcN2qMYEFg/viewform
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Realtair, Inc.
About the company
Realtair, Inc. jobs
Metro Manila
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