Customer Service associateGoRobinsons

Apply and be part of GoRobinsons (GoR), the fast growing and first ever online store of Robinsons Retail Holdings, Inc. (RRHI) that offers one-stop shop for consumers' daily needs.
Job Responsibilities:
Answer customer inquiries via phone, e-mail
Direct customers to online resources
Update customer records in the system, including notes about interactions
Pitch ideas for improving customer care
Create and maintain reports about customer interactions
Utilize social media to respond to customer complaints and praise
Attend weekly staff meetings
Make recommendations to management to improve customer experience
Job Qualifications:
Candidate must possess at least a Bachelor's/College Degree in any field
At least 1 year of working experience in the related field is required for this position
Good knowledge and understanding of operations and business trend
Knowledgeable in ECommerce platform is a plus
Excellent Written and Oral communication skills
Must be willing to work in Libis, Quezon City
Join us and be part of our growing team!