CUSTOMER SERVICE associateDragon Edge Group

We are looking for talented Customer Service Admin communicate and interact directly with our customers through our various touch points including social media sites and ecommerce sites. Your role is to build successful and long-term relationships with our customers by delivering high quality service that exceeds expectations.
You are expected to meet response time and response rate requirements set by the team. Customer Service Admin is also expected to mitigate and respond to any customer feedback, either positive or negative.
In Dragon Edge Group, your mission includes:
Handles all related concerns on E-commerce and Social Media sites
Processing and tracking of online orders, handling returns, coordinates inter-department for timely delivery to customer.
Ensuring proper coordination with clients' issues and concerns.
Identifying optimal solutions to customer concerns and ensuring prompt resolution to customer queries.
Recommending strategies that would improve the quality of service, productivity and profitability.
As part of the DEG's Team, you are expected to exemplify and rally DEG's values of Integrity, Game-changer, Sense of Urgency, Competence, and Tribal
To be considered for the post, aspiring candidates must meet the following requirements:
· Must possess a Bachelor's/College Degree in any related courses.
With at 1 to 2 of experience in eCommerce or customer service
Knowledgeable in E-commerce Operations
With deep empathy with the customers
With good oral and written communication skills
Detail oriented and highly organized
To know more about our awesome company and our remarkable products, check our website-www.dragonedgegroup.com