Customer Service associate (inbound voice)Continuum Global Solutions

Do you have strong command of the English language? Are you looking for a promising career with a global call center organization? We are hiring Customer Service Associates to support inbound calls from US based customers at our office in Mandaluyong. We offer a competitive base salary + incentives, paid training, great culture, career growth opportunities, and many other company benefits! Interested? Apply Now to Speak with a Recruiter!
RESPONSIBILITIES:
Responds to telephone, email, or chat inquiries from customers, using standard scripts and procedures
Gathers information, researches concerns, and provides resolution
Informs customers about available services and assesses customer needs
Prepares standard reports to track workload, response time and quality of input
ADDITIONAL QUALIFICATIONS:
High School Graduate
1 Year of BPO Call Center Experience
Advanced English-Speaking Skills
Willing to work US Hours (overnight shift) + holidays & weekends
Advanced English-Speaking Skills
Customer Focused Personality
PERKS:
Competitive compensation package plus performance-based incentive
HMO coverage
Life Insurance upon joining
5 Days paid Emergency Leave
12 Days paid Vacation Leave
12 Days paid Sick Leave
State of the art facilities & good work environment
Work-Life Balance