Customer Service associate - ecommerce (dayshift)Focus Global Inc.

The Customer Support Associate shall help the company build successful and long-term relationships with our customers by delivering high quality service that exceeds expectations. This entails:
Ensuring proper coordination with clients' issues and çoncerns.
Identifying optimal solutions to customer concerns and ensuring prompt resolution to customer queries.
Recommending strategies that would improve the quality of service, productivity and profitability
Attending our e-Commerce websites
Create write ups for our brands
To be considered for the position, aspiring candidates must possess the following qualifications:
With at 1 to 2 of experience in eCommerce or customer service
Must have excellent communication, customer service, and people skills.
Must be patient, hardworking and can work well under pressure.
Experienced in using at one of the following platforms for customer service: FB Messenger, Lazada Chat, Shopee Chat etc
Experience in customer service for regional countries (Singapore, etc) is a plus but not required
Amenable to on weekends and shifting schedules.
Willing to do WFH and onsite set .
Must have a working laptop and stable internet connection home
Join our team and grow with us!