Customer Service associate (call/chat/email)Stork.ph

We are looking for an experienced and hard-working customer service associate to answer customer queries and complaints in a quick, proficient, and professional manner. To do well in this role, you should have an outgoing and positive demeanor, a motivated and energetic work ethic, and you need to remain calm when customers are frustrated.
Duties and Responsibilities
Ensure customer satisfaction by providing professional and outstanding customer support.
Communicating with customers through various customer channels. (Live web chat, Social Media, Email, Phone call)
Identifying customer questions, concerns, and overall needs, and responding promptly, and providing accurate answers and solutions.
Addressing and resolving customer complaints in a compassionate and patient manner.
Use the available resources (knowledgebase and other tools) to search for answers and draft responses to customer questions and concerns.
Be knowledgeable in the operational process and follow operations procedures.
Record customer interactions, feedback, and complaints.
Performing other duties as the need arises.
With Bachelor Degree of any 4-year course
Customer service experience is a must
English Literate
Strong communication skills (both verbal & written)
Average computer literacy
Motivated, energetic and driven work ethic
Outgoing, friendly and compassionate personality
Time management skills
Ability to work independently or with a team
Ability to multitask and solve problems under pressure
Willing to work 6 days a week
Entry Level / Junior, Apprentice Customer Service E-Commerce 3 openings Bachelor's degree graduate
STORK.PH was conceived by a spirit for innovating lifestyles and elevating the retail experience.Its unique business model drew inspiration from close to 20 years of extensive experience in providing end-to-end solutions. Founded by the same visionaries behind one of the country's leading tech innovators, INTELLISMART, the idea to build an online platform for retail was a natural progression. IT Expertise, network, and experience were pillars that guided the establishment of STORK.PH.More than your average e-commerce, the site innovated the online retail landscape, making good products more accessible to every Filipino.Inspired by the entrepreneurial spirit, STORK.PH introduced the concept of integrating online flexible employee payment programs.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time