customer service associate - Australian accountOracleCMS International Inc.

Job Responsibilities:
Open and maintain customer accounts by recording account information
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policiesUse telephones to reach out to customers and verify account information
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
Required skill(s): microsoft windows, Excellent Communication skill written and vebal.
Required language(s): English
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
20 Full-Time position(s) available.