Customer Service AssistantCitiGlobal Company

We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. You must document each interaction with customers into our client database and ensure orders are fulfilled. We prefer candidates who have at least one year of administrative or customer service experience, but we are willing to train the right person.
Customer Service Assistant Duties and Responsibilities
Respond to customer calls and emails and answer questions about products and services
Process orders and ensure they are fulfilled
Handle customer complaints or concerns
Log all contacts in our customer database system accurately
Perform general administrative tasks, such and copying and filing
Generate monthly, quarterly, and annual reports for management