Customer Service AssistantCitiGlobal Company

The vast majority of Customer Service Assistant or Customer Service Advisor activity will include a combination of the following tasks:
Answering customer enquiries or passing them on to the appropriate department.
Giving information and helping to solve customer problems.
Selling products and taking orders.
Arranging services for customers, for example, booking hotel rooms or arranging car hire.
Processing complaints and, if appropriate, issuing refunds.
Taking information from customers and entering it on a database.
Taking payments by cash, cheque or credit card.
Making sure that the customer's experience is a positive one.
To be efficient in customer service roles, you can often quickly progress to management where you would be in a position of authority to manage a team of Customer Services Assistants.