Customer Service AssistantCountrywide Water Services Inc.

Job Description
Key Functions / Duties and Responsibilities:
Water Service Application
Accepts and reviews the completeness of requirements attached in the new water service connection applications. Enters the required data of the received forms into the system
Updates/monitors the entries stated in the system regularly to avoid delays in the entire process of water service installation
Orients new water service connection applicants
Customer Service
Answers/handles customer's concerns/complaints via phone, email or in person
Maintains daily records of customer interactions/inquiries for reporting and audit purposes
Ensures the reconnection of accounts within 24 hours upon full payment of waterbill and reconnection fee
Acknowledges and checks the accuracy of the emailed deposit slip
Coordinated with the site engineer in-charge for the pull-out of meter for calibration
Other duties that may be assigned from time to time
Reports
Submits to immediate superior the weekly/monthly extracted report of new accounts
Submits to immediate superior on a weekly/monthly basis the customers' records of interaction/inquiries to check the status of each concern/complaints
Minimum Qualifications
Candidate must possess at least Bachelor's/College Degree in Accountancy or any Business Course.
Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
Experienced Call Center Agent at BPO Companies are highly preferred.
High sense of responsibility and urgency in dealing with external and internal clients
High regard for integrity
Good oral communication skills, both English and Filipino
Good voice modulation for professional tone, to be used for outgoing conversations with clients
Proficient in call and complaint handling, with high service quality
Good multi-tasking and account management skills
Basic computer skills
Excellent attention to details
Willing to be assigned in Mandaluyong, Taguig, or Alabang