Customer Service agentMiss Amara

Customer Service Agent - Join Us at Miss Amara!About UsAt Miss Amara, we're reimagining the rug-buying experience through bold innovation, industry-first tech, and a customer-obsessed mindset. Since launching in 2014, we've grown fast, earning national recognition including AFR Fast 100 (2022), Best Retail Marketing and Best Medium Online Retailer at the National Retail Awards (2023), and Best Online Retail Marketing at the Australia Post ORIA Awards (2023). With free returns, free styling advice, and cutting-edge virtual tools, we're changing the game, and loving every minute of it.We live by our values every day:
We care about people (our team, our customers, our partners, our manufacturers), the environment, what we sell, and how we sell it.
Be transparent in our communication and always share a true picture of our business.
Keep it simple in our systems, processes, and customer experience.
Fast. Test. Learn. Adapt. to make quick, informed decisions and stay ahead.
Best in Class in delivering an exceptional, uncomplicated journey to buying your dream rug online.
If you want to work in a team that blends high standards with genuine care, you'll feel at home here.The roleWe are looking for a talented Customer Service Agent to join our team and help revolutionize the online rug shopping experience! This is a full-time, fully remote opportunity where you'll play a key role in delivering best-in-class customer service across multiple channels, including phone, chat, and email.Reporting to the Customer Experience Team Lead, you'll play a key role in driving satisfaction and contributing to both our overall company NPS and Customer Care NPS, while collaborating with teammates across different markets.What you'll be doing
Receive inbound calls to assist customers with their order, product, and general enquiries
Work from the ticket bucket to ensure customers inquiries are followed up and actioned in a timely manner
Make outbound calls to contact customers as needed
Serve as a liaison for vendors, customers and suppliers
Build robust relationships internally with WH & Operation
Handle backend logistics with our global logistics partners
Collaborate and escalate with team members and/or immediate manager to find options to resolve the concern of the customer and to achieve key performance area
Create tickets with clear and full instructions for proper documentation and reference of other employees in Miss Amara
Demonstrate exceptional communication in both written and verbal
The successful candidateOur new Customer Service Agent will have:
At least 1 year of experience in a customer service role across all channels: Email, Live Chat and Phone in an e-commerce environment
Passionate about best-in-class customer experience and working with closely with key internal and external stakeholders
Possesses superior communication and problem-solving capabilities
Has a high level of initiative and drive and is able to work in an agile environment.
Experience using the following systems is an advantage: AirCall; Gorgias; Cin7; Google Workplace; Slack; PODIO, Shopify
If this sounds like your kind of role, we'd love to hear from you! Apply now and let's create something amazing together.
Miss Amara

Manila City, Metro Manila
Contract
Full-time