Customer Service agentTonkin Corporation

Responsibilities
You will be performing the following duties:
Acting as a source of information for current and prospective customers by answering inbound product queries
Processing customer orders, opening accounts and recording sale information
Resolving customer complaints by clarifying issues of concern, choosing the best course of action and explaining it
Preparing product reports by collecting and analyzing customer information
Such other services as may be required from time to time
Skills Needed
You will have the following skills:
Customer service
Product knowledge
Attention to product quality
Problem solving
Clear spoken English
Professional telephone etiquette
Conflict resolution
Desired Traits
You will have the following traits:
Honesty
Exemplary attendance and punctuality
Flexibility to see the other person's view
Focused on sustained customer relationships
Patience
Thoughtfulness
Calmness when under pressure
Education
The successful candidate will be university educated with at least bachelors degree. Majors in English literature, business or call center management highly regarded.Reporting
This position reports to the account Team Leader.Compensation
Competitive compensation is offered to successful candidates.