Customer Service agent, ride sharingIBEX Global

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Customer Service Agent, Ride Sharing
Location PH
ID 2021-3835
Job Family Operations Employment Status Regular
Overview
JOB SUMMARY
Inbound email customer support designed specifically to answer LYFT's driver and passenger email inquiries. They also audit car insurance and registration as part of their back office work.
Responsibilities
 Provide assistance to both driver and passenger of Lyft.
 Use a Search Engine to help them understand almost everything they need to know about working in Lyft Support
 When the queue permits, they also do back office work which is more of a data entry.
 Ensure the production of quality inquiries to our clients
 Attain or exceed company goals/quotas
Qualifications
QUALIFICATION
 With experience working in a BPO company handling nonvoice (e-mail / chat) program/campaign is highly preferred
 At least 18 years old  Amenable to work in rotating shift (dayshift / graveyard shift)  Willing to work in Paranaque
 Communication Skills - English Language (Proficient)
KNOWLEDGE, SKILLS and ABILITIES
Knowledge of...
 Customer Service Skills Principles
 Computer Operation
 Familiar with the internet and use of internet search engines
 Close familiarity with the United States culture, history, entertainment sources and business environment.
 Knowledge and conversant in US small/medium business practices and needs
Skills
 Proficiency in the English Language - can communicate competently and comfortably in many professional and personal contexts, and can find different ways of formulating what he/she want to express, especially in via email.
 Fluent in conversational English, reading and writing.
 Strong consultative selling skills. Ability to question and discover client needs.
 Strong Problem Solving Skills
 Consultative marketing skills
 Sounds confident and educated
 Strong relationship building skills - ability to relate to the prospect and assess needs quickly
Ability to...
 Identify customers needs and present/suggest appropriate services
 To build and establish rapport with the prospect
 Use appropriate probing questions
 Offer solutions to address prospect issues or concerns
 Use proper pacing with the prospect
 Conversational in communicating via written English (not scripted) and not too aggressive
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IBEX Global

Paranaque City, Metro Manila
Permanent
Full-time