Customer Service & admin lead - office basedoutsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
The Customer Service & Course Admin Lead will be the point of call for all administrative matters relating to student communication and course operations. Ranging from inbox management, communicating with students on the Intercom platform and organising venues for courses, the Customer Service & Admin Lead is at the centre of ensuring the student & staff experience is at the highest level.
Daily activities:
- Managing the Intercom Inbox to deal with immediate student concerns
- Managing the Administrative Inbox to deal with more serious student concerns
- Booking venues for course operations
- Create Google Calendar events for class invitations to our staff
- Check Rostering of classes to notice any gaps
- Following up on disengaged students through emails & SMS
- Organising Zoom Links for online course operations
- Sending mass student communications
- Onboarding new staff with their contracts
- Onboarding new staff onto Slack
- Calling students who have delinquency
- Setting up new payment plans for student
Qualifications
Experience pertaining to managing inboxes, customer service & communicating with customers is mandatory.
Software:
1. Chatbot - ideally intercom
2. Phone management
3. G-suite (excel, word, google calendar, gmail)
4. Slack
5. Zoom
6. CRM (ideally active campaign)
Would be Nice Features:
- Ability to optimise processes for maximum efficiency
- Attention to detail to a meticulous degree
- Strong control of the english language
- Ability to speak over the phone
Additional Information
Work Location:
Office-based (Eastwood/Alabang/Pampanga Office)
Work Schedule:
Dayshift (Philippine Time / Australian business hours)
With HMO and competitive salary!
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time