Customer relationship manager (hybrid work schedule)JG Summit Holdings

We are looking for a Customer Relationship Manager to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you'll maintain strong relationships with our company's clients to boost our brand and profits in the long-run.
Responsibilities
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Requirements
Proven experience as a Client Relationship Manager
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
BSc/BA in Business Administration or similar field
Benefits
The Gokongwei Group is one of the Philippines' most significant and diversified conglomerates. Our business portfolio includes the country's most respected and prominent brands. We need people imbued with a creative, artistic, and entrepreneurial spirit to power our conglomerate's evolution as it fully embraces digital transformation.
You will have the opportunity to make a difference by representing world-class brands that aim to make life better for every Filipino. You learn from experts and grow your career across diverse industries that serve as the driving forces of a growing economy.
We believe our people are our greatest assets. Those who join us become part of a company committed to investing in its people through attractive compensation and benefits, unique ecosystem rewards, and digital career development programs to advance your career across the conglomerate.
JG Summit Holdings

Pasig City, Metro Manila
Permanent
Full-time