customer IT SupportPractice Protect Australia Pty Ltd

We are seeking a Software Support Engineer (Help Desk) role to join our growing team! You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.
We will be providing on the job training and future certifications Microsoft Office365 and other cloud technologies.
Office based role in the heart of Eastwood City QC.
Responsibilities:
Ticket Resolution:
Compliance to the Company's Service Delivery Guidelines, Policies & KPIs
Resolve service tickets in line with existing service level agreements with clients
Contact client to request further clarification or additional information as requested
Setting expectation during the ticket life cycle
Technical Support:
Resolve 1st level technical issues in accordance to best practices and guidelines of service delivery
Provide 'fix on first call' to customers
Manage lifecycle of service tickets in line with established service level agreement with clients
Relay vital technical information to clients by phone, email, or ConnectWise
Utilize internal resources in troubleshooting issues
Other Ad-hoc tasks as required
Why Join Us?
Normal operation hours: 6am to 3pm or 8am to 5pm in Eastwood City
Generous Salary, Benefits and HMO included
Regular team events and social culture
Microsoft Certifications & Training Provided
Fixed Weekends Off!
Ability to communicate well in English orally and in writing
Excellent organizational skills and flexible working capacity
Confidence interacting with clients of all nationalities
Willingness to grow in the role and learn new skills on the job
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice IT and Software IT and Software 2 openings Graduated from high school
Practice Protect is the #1 accounting-specific cyber security platform that makes it quick & easy to secure and control client data, wherever your people workWe're different to other companies in the following ways:- We're not a BPO. You're more than just a number.- Our PH team are equal with onshore team. We're not an 'outsourced team' that is managed remotely.- You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience.- You're not just a "number" - We're a small team and have a more 'tight knit' culture.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time