Customer happiness champion - bacolod, ph (remote)Sendle

Sendle helps small business thrive by making parcel delivery simple, reliable and affordable. We're a business with a heart and our vision is for a world bustling with creativity and entrepreneurialism, where the friction of physical delivery is removed so that the best ideas win and small businesses flourish.
We are a high-growth business with bold ambitions and our people are core to this. We want to be the place where you get to do your best work, with the best team. Our team are self-confessed nerds, gadget tragics, motorbike enthusiasts and foodies, all passionate about making a difference. Right now we're looking for the next game-changer to join our Customer Support team in Manila!
What you'll need
You'll need to be smart and eloquent. You'll also need to be a positive person who is diligent, has a 'never give up' attitude and loves managing detail. It's not just the ability to communicate that matters, it is the ability to keep track of customer's issues and, when things go awry, to use tools and not give up until a problem is solved and a stable solution is found.
This is not your usual Customer Service position: we are looking for champs who can build instant rapport with our customers, solve their problems and maintain a solid, happy relationship.
You will be part of a Pioneer Customer Service team, you will be able to be creative and have the opportunity to leave your own mark in a customer-focused business.
What you'll do
We need you to help us develop and deliver a world-beating support experience:
Engage with our business customers, building rapport and stable relationships with them
Follow up on deliveries - keeping track of anything that is in a troubled state
Be the first point of escalations via phone and emails
Ideate and improve processes and documentation for your accounts
Mentor and train junior team members
Liaise with management over system changes and influence our product design with your feedback
Requirements
Excellent written and spoken English - you need to be able to talk to Executive and C-level customers
Charming outgoing personality
Able to work with minimum supervision
A high level of attention to detail and persistence
Very comfortable with technology and digitally savvy
Sound judgment and the ability to make decisions on the fly
Genuine desire to deliver the highest possible level of service to our clients
The Benefits
15 days of paid holidays
15 days of sick leave
HMO on Day 1!
Birthday day off
Be part of a pioneer team
Fun Budget to celebrate events
Internet Allowance
Coffee Allowance
Working with an awesome team :)
What matters to us
We share core values, it's what unites us. Our 5H's are kind of like our secret handshake
Humble. We are aware of our strengths and limits.
Honest. We are open, genuine and collaborative risk-takers.
Happy. We are optimists filled with fun.
Hungry. We are relentless ambitious problem-solvers.
High Performing. We are curious driven enthusiasts.